For our Diversity Series recorders (v8.2.3+), when a recorder is initially configured for the first time, there will be prompts on the local HDMI/VGA interface or the browser interface that allow you to configure password retrieval methods, in the event that you forget your password. Below is a brief explanation of each method.
Security Question Method
If this method is chosen, you will be asked to choose three security questions, and then 3 answers for those questions. Please be careful to document these questions and answers, or even take a photo of this screen so that you will be able to reference it later.
Certificate of Authorization Method
If the Certificate of Authorization method is chosen, this will create a file that you will need to save to a connected USB Flash Drive. Once the file has been exported, please store the file/USB Flash Drive in a safe place for keeping since this will be the only way to recover the password if this method is chosen.
1. Once you have checked the box next to "Certificate of authorization", then you will need to click on the Export button. Please make sure that you have inserted a USB flash Drive into an open USB port on the recorder.
2. After clicking on the Export button, a new window will open and it should automatically show the main contents of the USB Flash drive connected. If nothing is shown, please make sure that the drive is formatted using the FAT32 filesystem.
Within this menu, you can create a new folder if needed to place the file. Once you have decided to where to place the file, click on the Yes button and it should save the file as "certificate.txt". You can then close the window when done and it should take you back to the main window. Click Yes to save these choices.
Super code Method
Depending on the version of firmware that your recorder has, you may or may not see this option. If you do not see this option, the firmware on your device will already have enabled this option. If you have this version of firmware, you can also choose one or both of the other password options if needed.
If you do see this option available and choose it, this will enable the recorder to display a certain code on the screen. With this code, you can call our Technical Support number and a support technician will be able to help you reset the password based off information display on the screen connected to the recorder.
Not Choosing Any Method (only on certain firmwares)
Depending on your firmware version, you will see all three options presented -- Security Question, Certificate of Authorization and Super code. If you decide to not choose any method, and click on the No or Cancel button, this will leave you with a scenario where the password can never be recovered. Your only option would be to use the reset button on the back of the recorder, which will reset the unit completely to default values, meaning you will lose customizations you might have made to recording methods or AI settings.
Should you have any additional questions, please feel free to contact our Technical Support department during regular business hours.